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Everything You Need to Know
I haven’t received my order yet. What should I do?
First, check your tracking number for the latest update. If the status hasn’t changed for more than 48 hours, contact us with your order ID. We will check with the courier partner and update you.
What do the tracking status messages mean?
- In Transit: Your parcel is moving between courier facilities.
- Out for Delivery: The courier partner will attempt delivery today.
- Hold at Hub: The parcel is at the courier hub and will move shortly.
- RTO in Transit: The parcel is being returned to the sender (usually due to non-availability, wrong address, or refusal at delivery).
- Delivered: The parcel has been delivered successfully.
How can I track my order?
Once your order is shipped, we will send you a tracking number on WhatsApp or SMS. You can use that tracking number on the courier partner’s website to check the live status of your parcel.
When will I receive my refund?
We do not provide refunds. Only exchange is available.
How to contact customer support?
Call 8360160472 or email gajanandposhak@gmail.com
I received a damaged product. Can I get a replacement?
Yes.Share clear photos, opening video, and all details within 24 hours for approval
Do you provide reverse pickup?
No. We do not offer reverse pickup. The customer must send the item back to us after approval.
Can I exchange my order if I don’t like it?
No, exchanges are available only for damaged or defective items.
How can I exchange my order?
Request an exchange within 24 hours of delivery with clear images or video. The item must be unused and in its original packaging.
What are the shipping charges?
Shipping varies by size, weight, and destination.
Can I change my shipping address after placing the order?
You can change your address within 24–48 hours by contacting customer support.
Do you offer express shipping?
Yes, express shipping is available with extra charges.
How can I cancel my order?
Contact customer service immediately. Cancellation may not be possible once shipped.
Are there any cancellation charges applied?
No cancellation charges
Do you ship internationally?
Yes
How many days does delivery take?
Usually 7–10 business days in India.